Return Policy

De Home Decor, Return and Refund Policy (7-Day Free Returns)

Last updated: 21/Nov/2025

At De Home Decor, customer satisfaction is our top priority. Agar aap apni purchase se complete satisfied nahi hain, tou hum 7-day Free Return Policy offer karte hain, bina kisi extra charge ke.

• Return Eligibility
  1) Aap product ko receive karne ke 7 din ke andar return request file kar sakte hain.
  2) Return tab accept hoga agar:
  3) Product usi condition me ho jis condition me aap ne receive kiya tha
  4) Product unused ho
  5) Damage, wrong item, incomplete product par instant free return available hai
  6) Packaging required nahi (but product safe condition me hona chahiye)
• Refund and Replacement Options
  Customer ki asaani ke liye hum multiple refund options provide karte hain:
  1) Bank Transfer
  2) Easypaisa / JazzCash
  3) Store Credit
  5) Replacement (same product)
  6) Refund processing time: 2–4 working days after item inspection.
• Free Return Shipping (Nationwide)
  All Pakistan me returns bilkul free
  Wrong item, damaged item, missing parts → 100% free pickup
  Customer ko koi shipping fee nahi deni hogi
  Pickup addresses are supported in all provinces.
• How to File a Return
  Aap return request yahan send kar sakte hain:
  Email: de.home.decor.page@gmail.com
  WhatsApp: +923231725702
• Required details:
  1) Order Number
  2) Your Name
  3) Reason for Return
  4) Product Photos and videos (agar damaged/wrong item ho)
  5)Hamari support team aap se 3–6 hours me contact kare gi.
• Items Not Eligible for Return
  1) Used or visibly damaged items (customer-side damage)
  2) Customized or made-to-order products
  3) Items returned after 7 days